Takealot Wrong Product Received / Cumbersome Return Process

On Thursday, 1 December 2022, I bought an electric shaver that cost me more than R5000 online via Takealot. On Sunday, 4 December, I received the package that I thought contained my purchase. Back at our flat, I opened the box. To my disappointment, instead of my electric shaver (>R5000) the box contained Inspection Gloves, which could not be priced at much more than R50. I immediately went online to report this. The Takealot "Contact Us" page was not very clear on what to do. Eventually, I managed to get to a dialogue box, I wrote my experience, explaining exactly what happened, and posted it. I received an auto-response with a query tracking number.

In the meantime, my wife found a 087 number (not on the desktop Takealot Contact Us page. I then phoned the number. When I got through to an agent, I explained my situation. I gave her the query tracking number, so she does not duplicate the query. She advised that she would follow up. She duly did. (4 December). On 7 December a courier picked up the incorrect product. I received this SMS: "Hi Conroy, your Takealot return MRRN-E6OXV-V57J for order #*** was collected on 7 Dec at 9:04 from Conroy Fourie and will reach our warehouse in 2-3 days. We'll contact you then to confirm next steps." Today, 9 December, and I have had no word from Takealot. There is a process at Takealot to process returns. As a cutomer, having spent more than R5000 on a product, I would have expected more of a sense of urgency by Takealot. Two issues, (1) how on Earth did their system pack a box of inspection gloves and not the R5000 plus shaver?, (2) frustrating return process.