TAKEALOT - Wrong order

I placed an order on Wednesday, the 9th of November 2022; delivery was scheduled for Monday, the 14th of November, but I only received wireless earbuds instead of a phone. I logged a return immediately and received an email from the first consultant, who asked me to submit a photo of the wrong parcel and its barcode, which I did. Thereafter, I had to send countless emails asking for feedback.

Consultant 2 : Feedback on the 16th November: Kindly note, this matter has been confirmed as a case of a parcel swap, so once the item is received back at the warehouse, a replacement of the correct item will be created and thereafter be delivered to you. Your return has been approved for collection and the courier team will contact you to confirm the collection date. Please ensure the item is packaged with the return reference, ********* clearly marked on the outside of the box.

Consultant 3: feedback on the 18th November: Your return is currently still in the approval stage, this process may take up to 5 working days, once this is approved a driver will be sent to collect the item. Once collected it takes 2 to 3 working days for the item to be received back at the warehouse, once received a replacement, credit or refund be processed.

To say I am appalled by their customer service is an understatement. It took them a few days to process the wrong order, but it takes them forever to fix the mess. I am still sitting with the wrong order today, and it has inconvenienced me a lot.