Takealot Wrong Item Send, Twice!

Takealot has been great to me for many years, but on a recent order they send the wrong item. I issued a return which takes quite a while to process. As the item I needed was quite urgent, I handled this with respect. I mean we are all human and we all make mistakes. They requested photos of the item I received and of the barcode. This was all delivered to them via email.

They promised that they are going to handle this with the utmost priority and send me the correct item.

Two weeks has passed and the new item was delivered, only to be the same story! Wrong item again! The label on the item is actually what I ordered, but the item itself is way different!

Very poort service delivery and I'm really disappointed in a company that used to be very good with this kind of thing.

Takealot, fix your nonsense and adhere to what's being communicated to on email!