1 reviews | Active since Nov 2015
Takealot worst experience ever!
MY COMMENT<br> I have never thought that there will be a company who offers worse client service than our glorious Telkom. Takealot has set the bar so high in client service it will take Eskom at least a year to beat Takealot in service.<br> MY STORY<br> I phone takealot today 5/11/2015 before 11am to treat myself to a new phone. Takealot HELPFUL sales person helped me to place my online order. The sales person feed me all the wrong information that lead me making a payment of R 2549.00 including the same day delivery. <br> The sales person was so horrible at her job that when I made the payment and phone back to confirm that thy have received my proof of payment thy say \o sorry she gave you the wrong info"I spend all day since 11am till now 5:21pm on the phone with them. I even went to the bank to get the proof of payment"
We know saying sorry doesn't make up for the frustrating experience you've had with us today. We would however like to apologise as shopping with us is supposed to be a pleasant and convenient experience and certainly not cause you such frustration. We'd appreciate the opportunity to investigate this matter with the agent who assisted you as well as the payment issues you seem to have experienced as we'd really like to turn this experience around with you.
We kindly ask that you give our complaints team some time to liaise with the relevant departments in the morning so that we can determine where this all went wrong. They'll be in touch with feedback and assistance as soon as they've gathered the relevant information.
Kind Regards,
takealot.com
We know saying sorry doesn't make up for the frustrating experience you've had with us today. We would however like to apologise as shopping with us is supposed to be a pleasant and convenient experience and certainly not cause you such frustration. We'd appreciate the opportunity to investigate this matter with the agent who assisted you as well as the payment issues you seem to have experienced as we'd really like to turn this experience around with you.
We kindly ask that you give our complaints team some time to liaise with the relevant departments in the morning so that we can determine where this all went wrong. They'll be in touch with feedback and assistance as soon as they've gathered the relevant information.
Kind Regards,
takealot.com