Takealot - Worst customer service ever, took my money for nothing

I bought an eBook on takealot, than told to activate AdobeID and Ebook reader, just a whole lot of unnecessary apps and stress for one book.

These people have taken my money and locked the book because of some process I probably should have got to school for just to buy a book on Take a lot. Takealot u are a reap off, how can you confidently say my book is locked when I paid for it.

So where are I taking my money too since u locked the book I paid for it, where is my money going , I have called u call center for a week just to be send emails, and told the book was successfully retrieved.

Who retrieved my money’s worth, cause I don’t have the book? . This thing of sending screenshots shots is equal to waisting my time. You guys setup process and apps that frustrate customers and keep their monies, in the fist place u can’t set a up clear step by step process