Takealot worse service

I ordered 3 Cielo bean bags from takealot on the 22nd July. When the order was made I was told that I can expect delivery that Friday. It's now 3 weeks and I still don't have it. I received an email from Nadeem on the 02nd Aug "We're sorry to let you know that our supplier is delayed in delivering the following item in your order.

Cielo - Cooper Bean Bag Lounger - Charcoal

We expect the item to arrive at our warehouse in 2-3 working days. We'll process and ship your order as soon as it arrives and you'll receive an email notification confirming your new estimated delivery date shortly."

I queried again on the 7th asking what is happening. I received this from Kelly on the 8th "I apologize for the inconvenience caused.

I will escalate your query to the relevant department and will revert back to you once feedback has been received."

I spoke to Daine on the 8th in the call centre and he said that would let me know by today. Well today is already over and no feedback.