Takealot wont return my laptop after a rejected return!

Absolutely shocking customer service! Bought a laptop from Takealot and after 8 months, the hard drive crashed. As per the instructions on takealot, o logged the return and dropped off the laptop at one of the pick up points (there was a 12 month limited manufacturer warranty). So far so good. I track the return as per the app and it says "rejected, refer to email communication for more information". I check my emails. Nothing. I eventually contact takealot who say that because the back had been removed (to install more ram), the return was rejected. At no point did they (as per their returns policy doc regarding manufacturer warranties) care to inform me that I was supposed to log the return and then contact the manufacturer directly... i found this out by doing extensive research on my own. At this point I'm fuming. The status of the return has since been changed to concluded... but my laptop hasn't been returned to me and no one has contacted me to arrange for it to be returned. Every time I log a ticket, they reiterate why the return was rejected and when I ask about returning my laptop to me, nothing. They won't respond or acknowledge my question at all. This us pathetic service. I can't log the return with the manufacturer because takealot isnt returning my laptop to me. I'm honestly disgusted in the service received and the lack of communication.