Takealot won't respond to complaints

I ordered a shirt for my son (Triangle Camo Fishing Shirt - S) but when it arrived I was very unhappy with the quality of the shirt so I sent it back for a refund. I got a message from takealot a few days later stating that my return was declined due to the fact that the tag was no longer attached to the shirt. I was a but put off by this because I didn't even let him try the shirt on, and when I took the shirt out of the bag the tag was just lying in the bag not attached to the shirt. I informed the agent that it is in the exact same condition in which I received the item, and that there should be some kind of quality control that check what conditions the products are in before they are sent out, that is equal to the return quality control, how else would you be able to do a accurate check on returns if you have no idea what the original condition was before it went out to the client ... It's been 12 days, and countless of emails and contact requests later and takelot has just ignored my requests for feedback all the way. I haven't received anything after the agent said that she would look into it and get back to me, and I can't find a number to contact... So now they have the poor quality shirt (which I don't want but paid for) and my money... I really expected better service, but I probably shouldn't be surprised, there is most likely a reason they don't want people to be able to contact them...