Takealot won't refund me

Worst experience ever that I received from take a lot. On Friday,24th Aug I placed an order and made payment electronically. Money went off from my account however takealot denied receiving payment. My older was never confirmed and I kept receiving reminders to make payment or else my order will be cancelled which was eventually cancelled on Monday, 27 Aug. When I called then to tell them that the transaction did happen their finance team kept saying that the payment is not reflecting that I need to go bank to my bank and ask for a refund. To cut the long story short, after going back and forth and my query handled by so many people over a period of 2 weeks. One particular consultant took over the query and investigated and my money was found and apparantly it was not was not located to my order, Thurday 13 September I was told that my monet has been payed back to my card and it will take 3-5 working days to reflect. Today as I am writing I still have not received my refund and nothing concrete I am getting when I call or email except that they ajve escalated to finance. The way that I have been treated and how my query has been handled is appalling. It was my firsttime buying from takealot and I will never buy again. Very unhappy.