Takealot won't give me what I paid for.

I ordered a photo printer from takealot as a gift for my wife, the parcel arrived on the 6th of September, my wife's birthday was on the 20th of September, I did not open the parcel ( witch is my fault) until the 19th of September, I did not realise that the photo paper and ribbon that was included in the sale was not in the parcel, on the morning of the 20th when my wife opened the parcel we still had not noticed that the photo paper and ribbon was not in the box,when we wanted to use the item on the 23rd +-, only then did we notice that the photos paper and ribbon was not there. When I logged a complaint with takealot they sed I should return the parcel and they will refund me, needless to say it was after the 14 day return policy. So takealot sent a driver to collect the parcel from me, about two days later they sed that my return was denied due to the fact that it was after the 14 day return policy and they will send the parcel back to me.... Okay I'm fine with that, but now I asked them what about the photo paper and ribbon, when will I be receiving that?.? I get a reply saying that the supplier has no stock of the photo paper or ribbon and till now I have received no feedback regarding I'm query, so I guess iv paid R1999.00 for a item that is useless to me. I was fine to get the photo printer back but at least give me a credit for the paper and ribbon, OR send me the paper and ribbon when the supplier has stock. So we can enjoy the item as it is intended to be enjoyed.