KG
Kay G
1 reviews | Active since Oct 2017
13 Oct 2017, 19:57
Takealot won't apply my account credit to orders
I have been trying to place an order with takealot for the last few days. My account still has a credit balance from vouchers I loaded early in the month, but at checkout takealot refuses to honor that credit and is insisting I pay the full amount of the order. I have reported this issue on the site, but have received no feedback and the order is still "awaiting payment" while my account holds far more than the order costs. I am extremely disappointed, particularly because I placed my order well in advance of when I'd need it, and yet I will still be inconvenienced regardless.
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Replies (1)KG
Kay G's updateReviewer Update
14 Oct 2017, 02:18Now I've received correspondence that the credit only works if you log onto the website via desktop! That's ridiculous! Why would they place such an archaic restriction on an e-commerce site. I'd like to be fully refunded as my credit card was already charged due to this! And I'd like the charge reversed NOT another credit to my takealot account which only works under certain silly circumstances!
KG
Kay G's update14 Oct 2017, 02:18
Reviewer Update
Now I've received correspondence that the credit only works if you log onto the website via desktop! That's ridiculous! Why would they place such an archaic restriction on an e-commerce site. I'd like to be fully refunded as my credit card was already charged due to this! And I'd like the charge reversed NOT another credit to my takealot account which only works under certain silly circumstances!