Takealot won't reverse a debit for cancelled order

I decided to spend my accumulated Discovery Miles at TAKEALOT. <br> <br> After placing my order I tried to allocate the payment to Discovery Miles. I feared I might have done something wrong so immediately phoned to make sure the order was paid for with Discovery Miles and not with my credit card.<br> <br> I spoke to Sherry. Sherry promptly cancelled my order but said the money taken off my credit card, would now become a credit with TAKEALOT. This was not what I wanted. Sherry said she couldn't do anything more to help me.<br> <br> I then asked to speak to someone else as I felt she wasn't hearing me. After 20 minutes holding on the phone she tells me there is no-one who can help me.<br> <br> I want that debit on my card reversed. I would like to place the order with my Discovery Miles. <br> And I would like someone who is able to help me place this order so this doesn't happen again.<br> I would like someone who is willing to help me.<br> <br> <br>