Takealot Withholding Courier Tracking While Providing Conflicting Information

I am बेहद disappointed with the level of transparency and service received from Takealot regarding my recent order (#2067****3).

Once the order was handed over to a courier, I attempted to obtain the courier waybill number in order to track the parcel directly. However, I was informed by Takealot support that this information is “not available through their system.”

This is misleading.

I was able to independently obtain the courier tracking number, which clearly shows a delivery exception (“address not found”) logged by the courier. This raises serious concerns:

Customers are not given direct access to courier tracking information Incorrect delivery updates can be logged without customer awareness Takealot support provides information that contradicts actual courier data

At no point was I contacted by the courier to assist with locating the address, despite correct details being provided.

This is not just a minor inconvenience — it reflects a lack of transparency and accountability between Takealot and its delivery partners.

Other retailers already provide both the order number and courier tracking ID as standard practice. There is no reason why Takealot should be an exception.

I would appreciate:

A clear explanation for the discrepancy in information Confirmation of whether a real delivery attempt was made Immediate steps to ensure proper delivery

I hope Takealot takes this seriously and improves its tracking transparency, as customers should not have to resort to workarounds to access basic delivery information.

A response from Takealot would be appreciated.