TAKEALOT WILL TAKEALOT OF TIME TO RESPOND!

As A takeAlot reseller they provide you with a platform to sell your items. Be it at a costs, this is fine. The problem comes in when you have a return and they tell your to come and collect your stock. They have very strict policies for these to be done correctly until something goes wrong. I got told there is stock to be collected. I send a courier at a costs only to get there and be told that the items are not there and can't be found. You then try and contact them and the phones just ring. You go to the DC's and the staff lie to you to get you out of there with promises up the chain. There are no managers to talk to. You can only get hold of them in the tickets. The staff on the other end are all badly trained and you get the same stupid "we apologise" **** response. They will ignore your mails for days and then as you for some stupid info you already gave them only for a further 48hours delay. Takealot has currently lost stock of mine to the value of 15k and they don't have any answers for me. PLEASE CAN SOMEONE AT TAKEALOT HELP!