Takealot will 'take-a-lot-of-your-time'

I purchased a laptop off of Takelot which proved to be faulty. After roughly a month, I logged a return for this laptop. This was on 31 December. I was told that it would be collected for return on 2 January. It was eventually collected on 5 January - after much nagging on my part.

I was then informed by someone in the call centre that due to the laptop being a Dell I needed to contact Dell directly to arrange a credit note. Nobody had informed me of this prior.

I contacted Dell, got the credit note and then liaised with someone saying that instead of the original replacement I had asked for, I would prefer a refund and I attached the Dell credit note. I was promised that this would be logged. Well - needless to say - it was not.

A replacement laptop was sent to me - even after phoning Takealot THREE times asking for a refund and for a replacement to not be sent. It was sent to me and I rejected this delivery and got a very confused phone call from the delivery team - twice in the same day asking why.

Eventually it seemed the unwanted laptop would be returned and I would be getting my refund. Radio silence. I then had to email Takealot YET AGAIN - only to be told it would take a few days for the refund to be approved.

The communication between parties has been pathetic and quite frankly I have grown tired of having to constantly phone and email Takealot and it taking this long just to get a refund so I may purchase a different laptop. I have explained many times that the matter is urgent as I work primarily from home and rely heavily on my laptop. 15 days later - and no success! No closer to having this issue resolved.

I always was a strong advocate for Takealot and believed in your excellent service but after this poor level of communication, bad service and the huge inconvenience it has caused, I doubt I will use Takealot again after this fiasco!