Takealot will ***** from you

Be aware when returning a faulty item to Takealot for a refund or replacement. My TV was collected around April and funny enough when they checked it, it was working, this obviously meant that I could get it back in a blink of an eye because I already paid for the item. It’s been FIVE months fighting with Takealot and they will not take you seriously because their processes and customer service is so damn poor. I was even once told that a certain Line Manager is not willing to help. During these 5 months my item was delivered to an incorrect address in Centurion, then transported all the way to Cape Town whereas I live in JHB. I need to probe every week to get this information because they will not call you to follow up on your request and they will try everything in their power to not refund you nor replace your item, no matter how long you’ve been a customer.