Takealot where is your customer care

Good day, I am really upset and annoyed with the way takealot is dealing with my complaint.

I have 2 reference numbers and both are unresolved: ***6 and ***1.

I bought a laptop bundle for my son and received it a few days after placing the order. There was no printing cable in the box and we could also not load the cd onto the computer for the printer and had to make other plans to get it installed.

The set was supposed to come with headphones which we only realized a few days later was not included in the package.

This query has now gone into 2 weeks, all I want is a headphone set, replacement for the item or a refund, but I am getting no joy.

It does not make sense to me to return the whole package being the router printer ect if all I need is the headphones. Please assist.