Takealot.. where is my product????

I have purchased 2 products more than 2 weeks ago. Last week I got my order delivered, only to have received washing powder instead of my 2 burner gas stove. I have immediately phoned the delivery people and they have acknowledged that it was my panel heater and washing powder not my gas stove. They have helped me to logged a query. So Takealot arranged to fetch the washing powder but on the same slot as my 2 gas plate? This means it looks like my product has been returned but it has not!!! Trying to Communicate with them via the options they give a customer does not even remotely work!!!! This is a gift, and now, because of this absolute don’t give a damn about customer satisfaction, means that I have to get something else, while waiting to even just get an answer from them!