Takealot-When things go wrong.....

Ordering process went smoothly until payment. Takealot uses PayFast which according to Takealot as having issues at that time. Although I paid and had proof of payment the payment didn't reflect at Takealot. Takealot asked me for proof of payment which I duly gave them. So they were aware of a problem with the pay system they have on their website. I subsequently received numerous notifications from Takealot noting I hadnt paid and order was to be cancelled if payment not received. I rep**** to each one and advised there was an issue and had contacted Takealot so they were aware. Payfast then found the payment but by that time Takealot cancelled my order. Instead of pending it as they were well aware there was an issue. Payfast would then not pay the funds over as there was no corresponding order. I was then told as the customer to contact Payfast myself to sort out my refund. Bearing in mind this order is for my sons birthday and so he will not be receiving a present. Thank goodness my other order was delivered, but on that occasion I did not use payfast. All it would have taken was someone who thought a little to pend an order awaiting Payfast to sort out themselves. When things go well at Takelot and Payfast, they go well but one hiccup and it all comes undone. A warning, if there are any issues with payment systems when ordering from either is just stop and don't proceed.