Takealot...... What has gone wrong with your Customer Service?

I placed and paid for an order on the 28th of November 2021. I received a message on Monday, 6th December to say the order was out for delivery that day. It was being delivered to my work address (which has security at the entrance, a reception for the offices and a reception for the call centre). At 12:06 I received a message to say they tried deliver by my order by couldn't. The find out more link showed "Recipient wasnt available to take deliver, so we'll reschedule." I was in the office at my desk the whole time. Nobody arrived and the driver didn't bother calling to find out where I was (they have previously). The order was then delivered on Tuesday, 7 December 2021. Four separate smallish boxes were delivered. When I opened the boxes 1 box contained 3 of my ordered items, 1 box contained 1 of my ordered items and the other 2 boxes were not my orders. I immediately called the call centre and was told that they would investigate and he would send me an email. I am still waiting for the email. I called again on Thursday, 9 December and the lady was going to put in a request for my undelivered items to be reordered and sent to me. I subsequently received 3 emails from someone called Brandon who was asking me to take pictures of the items that I was returning...... these items were the items that I had never received. How did that communication go wrong? This is the first time in all the years that I have been using Takealot that an order has gone so terribly wrong. What has gone wrong with the quality of their service? I am bitterly disappointed and would actually just like a refund on this order. I'll go shopping elsewhere.