Takealot -we just don't care anymore

Let me tell you about TaKealot , and one simple delivery , how pathetic this company’s system has become ,sorry it so long but I want to show you -how broken their system is - on Sunday 29/12/2019 I placed an order with Takealot , on confirming the order , I took next day delivery -R95 -on Monday 30/12/2019 I was a little under the weather , so I phoned them early , and asked that the item be delivered to my home address , that’s actually closer to their Hatfield depot -than my work address , - Spoke to Duncan -who at 10H52 sent me a mail “-the Branch will deliver to your residential address and I have advised them to deliver today as you paid the R95 delivery fee” I thought everything was now sorted , about an Hour later I received an SMS that said , we failed to deliver the order , and would have to re schedule as you were not at the delivery address (my work address) – again I phoned them , now dealing with Imran Govender -making it clear , despite my earlier confirmation , the item was delivered to the wrong address , he now he came back with a mail –“We have called the branch. They informed us that the delivery has been arranged for tomorrow to take place at your home address “at this stage I was about to loose it , and said cancel the order , however I thought by myself , why must I inconvenience myself -because of their incompetence , and lack of communication -so I send a mail , that the order must be re scheduled for a set time tomorrow -at this stage a Johannes Hendrikus Viljoen started sending me mails , being very sarcastic “coping and pasting “me e mail were I said cancel the order , and telling me the order is now cancelled and that’s that -nothing can be done – he took so much time on my order , that he advised me to send my banking detail for a refund , although the order was cash on delivery , now at any stage -if you ask to speak to a manager or a team leader , they are not available , I then wrote a complaint on their Facebook page -now a Chad Slamet send me a mail , he would attend to my complaint -he did try to phone me , but I just mist the call , -immediately phoned back on the number -and was then told by a lady -he is just on another call , but he’ll phone me back right away -of Couse this never happened , however eventually I phoned again –( now keep in mind -every time you phone -the new person has to read all the notes , and then tell you to hold on etc etc -this of Couse is costing you money -because a call to them is not free ), now I was dealing with a Zinia Safodien -she actually tried to help me ,and said shell phone the branch -by now it was 18H59 -I received an e mail from her ”” Kindly note that we have cancelled the cancellation on your order , and have scheduled it for delivery tomorrow asap “the next morning at 09H38 , I now received a mail from Chad Slamet –“We can confirm that your order is currently out for delivery and is scheduled for before 12” well , 12H00 came and went , I e mailed Chat back and told him that -he e mailed me back stating “Kindly note that I will be reaching out to our delivery team to find out as to why your order has not been delivered, As soon as I receive any feedback you will be notified as soon as possible. -to say the least , nothing happened , no parcel , no feedback , nothing , -The next day at 17H26 (24 hours later )-I now received a email from Gareth Waverley -that said “We have contacted the branch and regrettably, they have advised us that the parcel has been cancelled, when I asked him , what happened to all the assurances that it would be delivered the previous day he mailed me back “We will advise on this with the branch to see if we can reroute this parcel , We cannot guarantee this but we will do our best to get this resolved , so now we were At the stage were he is now doing me a favour , but he cannot guarantee it , wow , never any feedback from him again , then on 02/01/2020 I receive a e mail from Azeem Hoosain , now stating “The order was cancelled , and we do apologise for this as this is usually when the drivers make two attempts and then if you are unavailable the order will be cancelled. As this was a COD order and the company is billed by the courier driver for each delivery attempt which is made. The current policy is to cancel an order after two failed delivery attempts made “-so they claim , they delivered to the wrong Address twice , and now it is cancelled , you see the problem with that is , if they tried to deliver the order to the wrong address again , I would have received an SMS and it would reflect on the App -the App is still up to now saying -31/12/2019 -item out for delivery before 12H00 , so now 5 days later they have the audacity to try to blame me for this mess , As I said , I’m taking it further So R230 in Phone calls , no parcel , no accountability for anyone at Takealot , no way for you to report them to a manager or a team leader , and it seems there is absolutely NO communication between all the departments , on their add on tv -the person just click -and then the item is there , but they cant even in 5 days deliver 1 parcel , just because I asked for the delivery address to be changed -Thank GOD that it was cash on delivery -just imagine I now had to try to get my money back , after all of this