TAKEALOT WAS GOOD, NOW PATHETIC SERVICE

I have dealt with Takealot for years and spent many thousands of Rands. I bought a Samsung A52s 5G phone from them near the end of last year then went to the USA. While there the phone repeatedly : 1. Would auto shut down and not allow me to try to re-open it for up to 2 hours; 2. Would not recognise my fingerprints or face despite reloading both many times. I advised Takealot of this and returned the phone. As i had forgotten to return the plug and cable, this was done slightly later. Takealot have informed that they will not accept the returned phone as the accessories were not returned ( despite having been picked up by their courier) and because it was returned after 30 day- contrary to their terms of contract. I then reminded them that i had been in the USA and that the required return within 30 days did not apply where the product is defective- again in terms of their contract terms. Despite this, and numerous emails/messages, I have for weeks heard nothing from them despite a demand from my firm of attorneys and a reminder that they are liable under the Consumer Protection Act. Takealot has just lost a very good client and they have left me no choice but to institute formal proceedings against them. Their lack of service and response (beyond acknowledgments of receipt) is pathetic. Use other options to avoid this.