Takealot Warranty Concern: Product Failure Within 12 Months

I purchased a vacuum cleaner from Takealot in October 2024 for my 82-year-old mother. In July 2025 (less than a year later), the unit began cutting out and eventually stopped powering on.

When I contacted Takealot regarding a return, I was informed that the product carries only a 6-month warranty. However, the warranty card included in the box clearly states a 12-month warranty, to be honored by the seller. I forwarded this to your team as proof.

Instead of assisting with the replacement as per the warranty terms, I was referred to the manufacturer in China. After several days of unsuccessful attempts (including a single WhatsApp response directing me back to the seller), it is clear the manufacturer will not resolve this.

This leaves me without a working product, despite the warranty obligations, and places an unreasonable burden on me as the customer.

Please advise how Takealot intends to resolve this matter. I respectfully request that the faulty vacuum cleaner be replaced or refunded in accordance with the warranty and the Consumer Protection Act, which requires that goods be of good quality and fit for purpose.

Thank you for your urgent assistance.