Takealot Warranties is a Joke

I purchased a High Pressure Hose (Black and Decker) with a 24 Month Guarantee in November 2020. After using it twice, smoke was coming out of the engine.

I contacted Takealot recently (after 2 months) to collect the inferior product and sort its failure with the Supplier.

To my amazement, Takealot informed me that they do not facilitate the Warranty and I must deal directly with the Supplier.

When I queried their "confusing" Terms and Conditions and Return Policy that clearly state that they will collect faulty products within certain time-frames, including extended Warranties , they fist rep**** that my product fall under a Direct Warranty with the Supplier. When I asked them to show me where this Info is stated on the Product Page, they could not, but still refused to collect my Washer.

After a few more emails, I asked them to please mention ANY product supp**** by them where they do facilitate the Warranty, but bluntly did not answer me. Lastly they stated that they only facilitate a 7 day Defective or Damaged Items Policy on delivery.

Clearly all their return / Warranty Policies are a joke. They change the Warranty perimeters as they see fit. They have 6 different Warranties they use to confuse their Clients nl. : - Limited - Standard - Direct - Extended. - 30 Day Return and exchange *** Delivery Damage.

In future I will rather go to Game / Makro or similar shop who will at least facilitate my Warranty.

What a Joke!!!