Takealot warehouse poor order processing

I made an order on the 14th of October and the items ordered indicated that they are available 5-7 days. I ordered my new phone with these items because I expected the order to be delivered in a week and couple of days (expected delivery date was 26 October). After a week I received an email stating that the order is delayed due to pillow protectors (expected delivery 2 November ) I reached out to takealot and asked them to split my order and send the urgent items I need and later send the rest with the pillow protectors. According to the online information this is possible provided the split packages are above R450 which qualifies free delivery. My order is R7000 + so this was ok and split they could still deliver for free. However takealot personnel told me that it is ok the item delaying the order is available and will be shipped from warehouse (all items on order are available that is) that was on 22 October. 26 October order still showed shipped and I reached out to takealot and was told the order was allocated a picker. to me this sounds like only then someone was allocated to get my order in their warehouse. Now 27 past the expected delivery day , take alot tells me order is coming 2 November. Even though I have asked them to split my order before, I am without a phone now 3rd week. When I ask for the order to be split they are telling that the order was allocated to picker again.