TAKEALOT WAREHOUSE DAMAGE AND NO FEEDBACK GIVEN

on the 26 of June 2022 i made an online purchase of a 3 in 1 Multifunction breakfast maker the ETA was the 30th of June 2021, this was bought as a gift for a friend of mine. 30th June came no delivery done and no update on the site. I then emailed thru the app on the 5th July 2022 only to be told that the item was damaged at the warehouse and got a lousy sorry no email or sms was sent to me. THIS IS NOT ACCEPTABLE, i am a frequent buyer you do not treat LOYAL customers this way.. I WANT A REFUND DONE ASAP, i have asked for this also but did not get a response back.. if i didnt contact Takealot then i would not be aware of this issue. also its embarrassing as this was a gift and not being aware of this made me look like a **** and fool