Takealot wants to give me a door instead of the Pillow I ordered!

I ordered and paid for a Pillow on the the 13th of July 2021. Order#***7: Confirmed payment and delivery for the the 16th of July. But never came. Then I got a message on the Saturday, the 17th to say it was out for delivery. When they arrived, they wanted to give a me Door? So we told them that this was wrong and that I ordered a Pillow. To which the driver asked me, if I was sure? Really? So we told him, yes, we are sure as there is a big difference between a Door and a Pillow. So he said they must have messed up the order, and will tell them.

That evening, I got a SMS to say that they tried to deliver my order, but I refused. So we logged a call, because you can't contact them in any way to sort this kind of thing out.

Then I got an Email with a reference number Ticket ***, but no feedback. So I got another message to say my Pillow will only be delivered on Monday the 19th. So it's Monday the 19th, at 15h42 and I get another SMS to say that I refused delivery of my order again. But I was at home all day, I received another order from them, but not my Pillow. Unless they tried to deliver it to the wrong place?

In any case, I never got feedback on my call that I logged, still can't get hold of anyone, because again, Takealot doesn't have any contact details.

I would love to know if the guy who's door they tried to give me on Saturday actually got his Door? Or if they tried to give him my Pillow again?

I really think this is ridiculous. And just want my Pillow. Can it really be this difficult to sort out?