Takealot Waitalot

On 8th April, I ordered a few items to celebrate Easter, (Easter eggs and gifts). I made sure that everything I ordered was listed as 'in stock' so that there would be no delay and the items would arrive in time. The order was placed and paid for and the estimated delivery date was Tuesday 12 April. On Tuesday 12 April I received an SMS to say that the order was rescheduled for delivery before 6pm. I had not received initial notification of delivery so for it to be re-scheduled was a bit odd. It was not delivered on the 12, nor was it delivered on 13th April. On 14th April I phoned the call centre to find out what was going on and to let them know that it needed to be delivered before 12pm otherwise they might as well cancel the order. I was assured that someone would phone me back, they never did. I then received an SMS to say that it would be delivered by 2a.m. on 1 January! When the order had not arrived by 12pm I phoned again to find out where the order was, I was assured that someone would phone me back, they never did. The order arrived at 3pm, but there was no-one there to receive it as I had specifically indicated that it needed to be there before 12pm. Takealot then processed the return and the refund which I have received. However, the gifts and Easter Eggs that Takealot failed to deliver meant that my children went without gifts and Easter Eggs as we traveled over the Easter Weekend, and the shops in the village we were in no longer had stock available. This is not the first time that Takealot has failed to deliver to me on time, they have a problem with their logistics, and until they sort it out, I will be doing my online shopping with other service providers.