TAKEALOT VERY POOR SERVICE

I am so disgusted & dissappointed with Takealot I have tried them out and never again, I have orderd the Chlorine dispenser and tablets for my pool through payflex since the 29 November 2024 and order processed and delivered however I received a Basin forcet tap instead I checked my order and it showed the Clorine dispenser was delivered but it was incorrect product. The day they came to collect the incorrect item in which i contacted them, but never received what i actualy ordered, I kept in contact with Rhoda.W via email and she processed a refund and not a replacement which was promised i said i did not want a refund and she credit it to my payflex account. I tried calling every single day spending R70 worth of airtime and seems like its hard to get through to them and when i do finally get through the agents dropped the line before i could even speak poor service and lazy staff. Can I please have someone to get in touch with me urgently as I am not waisting money on airtime very very disgusted and poor service...