Takealot - Very bad customer service

We order very often from Takealot.com, but this is the first time we had to get in touch with them due to undelivered order. Order no ***5 refers. Same day delivery was paid for 03 October 2019. As soon as we started contacting the Customer Service several assistants just put down the phone in your hear when they don't have answers on the whereabouts of the order. One actually said he will return the call but never did. Just a pity we did not take down their names yesterday. Complaint was made on Facebook as well and all we get is that an update will be provided. Order still did not arrive this now 04 October 2019 at 13:40. Called again, and again phone was put down. Last call was with Abongile who said we should hold the line, and after 15 mins we were still holding. This is just pathetic, last details we got today is that the order has not yet reached the courier company. Now its weekend, meaning another two days without the goods. Please HELP.