Takealot values- Customer service??? What's that?!

This "business" needs to add customer service to their business model and values as a matter of urgency. Customer service does not exist and they do not care about customer retention. The 17000+ reviews on this site is a clear indication of this. I have been a long time user of this online service because of the convenience but after the incident with my last order I have changed my mind. Yes there was never a problem in the years I have used this service but all that doesn't matter now. All it takes is 1 bad experience. Because I've used them so many times before with no issue I decided to make a purchase just over R13000 on a tablet and cover. The order was delayed because the cover was not in stock and needed to be delivered to Durban ... OK no problem. I can wait. Then the order was shipped earlier than expected. Awesome, earlier is better! But then the **** hit the fan. The order was out for delivery on Friday 10 Dec but the app only showed that the cover was being delivered. Logged a fault on their useless online platform because the call centre is offline due to COVID (really? It's been almost 2 years now). Clearing this is just a tactic to allow for pathetic customer service. The feedback was that the tablet was somehow with another courier! What?! All these years, even if an order had 5 boxes for a single order, everything always moved together. Now suddenly a R13000 tablet is with some other courier, in Durban but not able to be delivered to me. That raised major red flags and my concern was thar it's been ****** but will be marked as delivered or being swooped out for a blacklisted device. For this issue I suggested that they send the IMEI for devices being shipped, yet there was no response in this regard. Once they located the device and identified it to be with another courier I was told it would take 2 to 3 days for it to be delivered. This baffles me because it may be with the wrong courier but how does it take so long if it's in Durban?! More red flags. Despite the feedback given the app tracking was never updated and showed the tablet out for delivery since Saturday 11 Dec so I arranged for someone to be at the delivery address so as to not miss it on Saturday and then on Sunday and then on Monday because the app was never updated. Apparently these people who work the online "customer service" platform do not see this as an inconvenience. Finally the order was delivered on Tuesday 14 December only to discover that the package was torn. I immediately opened the box and off course the geniuses that work in the packing department used an oversize box and 1 sheet of brown paper to secure a R13000 tablet. Again, no one at takealot sees this as a problem and suggested I return it if I'm not happy. I checked the IMEI number online and made sure it was not a blacklisted device before opening the box and confirming that the device started up. Thankfully all this was in order but that does not mean all the issues experienced with this order should be forgotten. Apparently this is exactly what was expected of me because despite requesting some form of compensation (takealot voucher) all I got was a suggestion to return it and a "we're sorry". It's clear customer retention is not a concern. I really hope these people realize that if they keep this up their business will crash. Unless they come to the party and issue me a R2500 voucher I will not be using this service any longer. I've included the email addresses I have access to, so hopefully this does not go ignore much like the 17000+ complaints on this platform. I'm sure the 5 star rating is from employees to try and boost their 2.7 rating. Their "executives" remain hidden from direct contact, clearly as an indication that they know they have no intention of having the best interest of their customers in mind. Disappointed to say the least.