Takealot utterly poor service

I usually order from Takealot but my kast order has been a nightmare. Let me start by saying their delivery statuses are a lie. I was due delivery on 11 March 2022, it is almost the 18 March. I have sent over at least 16 to 20 tickets. Not once has takealot got back to me. Better yet, they say they have emailed the courier company and no response. I don't know how that is my problem. The Courier company had to deliver a week ago and they have not once contacted me. I have tried to alert Takealot this is suspicious since when I call them they says it's delivered.