Takealot useless customer service

If i could give Takealot ZERO STARS that would be too much. Order Over R4500.00 with of product. 2 products total value R1000.00 not received. 4 different people e mailed all questions answered...I got a product I didn't order either. So they want a picture of unordered product??? And log a return of not ordered product? Done...but they can't open a jpeg format of the photo from my cell phone....eventually a 35 min call to a helpful lady...but...needed approval of Mila manager...on transferrng a call, I was cut off. 4 calls later and every time I was cut off...I eventually got hold of another person who I them asked for Mila to call me....same story I must provide a photo in a format TAKEALOT can open....really...get your tecchie to sort it out....so useless client service, customer must sort everything...eventually after being on the phone for 1 hr...I gave up...Amazon please rescue us from this frustrating incompetence... 2 and a half weeks and still waiting...