Takealot Useless Call Centre

I had previously had nothing but good experiences with Takealot, so I highly recommended to my mother when she was looking to buy a laptop. I assume my good experiences were due to the fact that I always, but my mother needed her laptop delivered.

We accidentally put the wrong address on my account so the delivery had to be rerouted. We then called to ask them to change the address either on our profile or for the courier, we were told that they would sort that out for us shortly. Literally, a WEEK and 5 call center operators later, we were told that an address can’t be changed once it’s given to the courier. A WEEK. Now, had they told us this from the beginning, we obviously would’ve cancelled the order once we realized our mistake and placed it again— with no stress. But instead, we were foisted from operator to operator who claimed they could help us. Not a single one of them followed-up or explained to us why the parcel kept getting taken to different warehouses. They then lost the parcel and replaced the order, but put the WRONG address on, even though we had given them the correct one— needless to say, the nonsense, time-consuming, non-helpful cycle started again. My mother had important zoom meetings to attend, for work, that she missed, all due to this unnecessary debacle.

Takealot needs to better train their operators. Only the very last person I spoke to clarified the matter and followed up. The rest of them didn’t even know that an address can’t be changed once the order is placed. I mean, that’s pretty basic and IMPORTANT information for a Takealot employee to know. I am also incredibly disappointed by their lack of follow-up. They say they’ll email or call you, and never do.