Takealot ************ behaviour and hacking accounts

Am I the only one having issues with takealot lately, I ordered a xbox one 1Tb using a R1000 fnb voucher and paid R3999, item is sent in a box all beaten up and the box was literally open, the xbox packaging looked like it was bumped a number of times on the edges, so I return it for a replacement, do not get any response, just see a credit for R3999 on their website after 2 weeks, no explanation given, only after a number of attempts on their website since they do not give a number to talk to one of their support people do I get a response that they do not have stock, and too bad about the wasted voucher but just be happy that they will transfer my money back into my account in a weeks time. Shortly after the xbox order I ordered a 2 cellphones and 2 screen protectors amongst other things and receive only 1 screen protector in the package, put in a ticket again, and then suddenly receive a request in my email to pay for my order for a screen protector, an order I did not place. So they hack my account and place an order on my account and expect me to pay twice for an item. I may be a bit of a cry baby but is this seriously the level of service/behaviour one can expect from an online store the size of takealot.