Takealot unresponsive to *****ulent transaction.

My card was use for a *****ulent transaction of R18,900 on Takealot's website this morning (Friday 24th October). I contacted FNB (my bank) and they logged a ***** case to dispute the transaction. I then called Takealot (around 11:30am on ***) to ensure that the order isn't processed as it's a *****ulent transaction. Unfortunately, the agent I spoke with said they can't assist me with the complaint and they will only liase with FNB. I understand the need for procedure, I'm just ensuring that the order is not processed for the *****ster. I expect Takealot to take such complaints seriously and possibly have a dedicated team that attends to such. Time is of essence in these instances and I hope that I don't have to return to this platform to lodge another complaint if this matter is not duly treated. I expect Takealot to verify my details and PLACE THE ORDER ON HOLD while it's still early. My concern is that while Takealot is taking their sweet time to respond to emails, someone else is taking advantage of the situation.