Takealot Unreliable

New customer, and my first order is a mess. I recently spent R4 999 on an item that was meant to be delivered “before 5:00 PM on Fri 2 Aug”. On 02 August around 16:30 PM I had a feeling my order was not going to arrive so I contacted Takealot over the phone and sure enough something was wrong. What bothers me is that I had to contact Takealot for them to notify me that there was a problem.

I spoke to multiple Takealot employees, each of them telling me their version of events. Some claiming my delivery was still on the way and that there was vehicle issues however at 18:50 I received an email:

HI Tumelo

I trust this email finds you well.

Please accept our apologies for the inconvenience caused by delay in the delivery as the is not the service we wish for our customers to receive.

I can confirm your order has been rescheduled to be delivered to you Monday 5th August 2019.

Thank you for your continued support.

Kind Regards Verna Martin

I am writing this at 18:03 on the 05 August and there’s still no package despite Takealot sending two messages claiming: “your Takealot order is out for delivery and will arrive before 5:00 PM Today”. Once again I had to contact Takealot and nobody knows where my package is.