MD
Margrit D
1 reviews | Active since Jun 2015
07 Jun 2015, 20:25
TakeALot unable/unwilling to process a refund ?
I placed an order at Takealot on 2015-05-26 . It was delivered correctly and on time. However - I attempted to pay the for order using PayFast. The transaction was displayed as unsuccessful on the screen. I reversed it and paid with a EFT payment. (Order Number: ***)<br> <br> The \unsuccessful"PayFast transaction was deducted from my bank account and I have been trying to get it refunded for the past 2 weeks (5 phone calls):<br> - The helpline staff sound professional"
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takealot.com's replyOfficial
08 Jun 2015, 21:03Hello Margrit,
We're sorry to hear about the troubles with your Payfast payment & understand your frustration with the delay in getting the matter resolved. Our complaints team will have to liaise with our finance team & Payfast in the morning to get some insight into the matter so that we can figure out what's causing the hold up.
We promise that we'll try & get to the bottom of this as soon as possible, but will need a little bit more time to investigate the matter. Once we've done so, our complaints team will get in touch with you.
Sincerely,
takealot.com
We're sorry to hear about the troubles with your Payfast payment & understand your frustration with the delay in getting the matter resolved. Our complaints team will have to liaise with our finance team & Payfast in the morning to get some insight into the matter so that we can figure out what's causing the hold up.
We promise that we'll try & get to the bottom of this as soon as possible, but will need a little bit more time to investigate the matter. Once we've done so, our complaints team will get in touch with you.
Sincerely,
takealot.com
takealot.com's reply08 Jun 2015, 21:03
Official
Hello Margrit,
We're sorry to hear about the troubles with your Payfast payment & understand your frustration with the delay in getting the matter resolved. Our complaints team will have to liaise with our finance team & Payfast in the morning to get some insight into the matter so that we can figure out what's causing the hold up.
We promise that we'll try & get to the bottom of this as soon as possible, but will need a little bit more time to investigate the matter. Once we've done so, our complaints team will get in touch with you.
Sincerely,
takealot.com
We're sorry to hear about the troubles with your Payfast payment & understand your frustration with the delay in getting the matter resolved. Our complaints team will have to liaise with our finance team & Payfast in the morning to get some insight into the matter so that we can figure out what's causing the hold up.
We promise that we'll try & get to the bottom of this as soon as possible, but will need a little bit more time to investigate the matter. Once we've done so, our complaints team will get in touch with you.
Sincerely,
takealot.com