Takealot Unable to Handle Festive Season Traffic

I really didn't want to complain, because I've been a very loyal Takealot customer now for a few years. <br> <br> The service has always been great, it was convenient. I could order and once i received my collection notification I could collect and enjoy my product. <br> However, within the past few weeks, I've experienced the following errors, inconveniencing my terribly and really making me think twice before ordering online from them again : <br> <br> Firstly, shortly after ordering *** I get a notification that my item was collect. immediately i followed up and was advised that i can collect it. i checked twice that it will be ready for collection and was ensured that it will be. to my surprise i arrive at the warehouse and get told that my item shows as collected. after back and forth for about 15 minutes, my order is located. <br> <br> I was double debited for *** and to date I was not credited although i was advised that the refund was made on Friday.<br> <br> I purchased *** (queen size) and collected. however the agent gave me a Double which i only noticed when i arrived home. i returned this yesterday and i'm now awaiting the return process, again inconveniencing me. <br> <br> What's goin on, Takealot?<br>