Takealot unable to detect ***** on customer accounts

In June 2021 I received a gift voucher and registered if to my account to be used in future In July somebody in Takealot saw this unused credit and changed my personal details and address plus phone number with the purpose not to send a notification and then transacted to leave only R10 om my account. When I tried to transact in Sept 22 my account was blocked, and I had all my days to get it unblocked. but 2 days prior to the unblocking I received a credit which was a partial payment of somebody else's goods not returned. Now for the past month I am in communication without any progress. The perpetrator is within Takealot and in no ways can you communicate with Compliance to report the *****. Bottom line my account had been de*****ed and so did they de***** somebody else to try and correct my account. They claim that their System had been hacked a vital information that had not been disclosed to the public. Maybe your account had also been hacked.