Takealot *****ulent

The takealot or something called takealot more or takemore deducted R99 from my account that I have never agreed to it, apparently it was for takealot order to be delivered in the next day or same day but in October I made a purchase after their deduction and my order took 4 days to get delivered hence they've deducted from my account, I have been phoning them from November the 15th by this day I never get assisted, and when I phone them they kept on saying I have subscribed to the service of which is not true. They then send me an email to unsubscribe so that they can refund me, I did unsubscribe then later when I ask for my money they said I am still covered by their service they will refund me after the 14th of December, now is the 17th they are not saying anything. It's like they are forcing me to use their services and first deduction they didn't even notify me that they are deducting from my account, their debit is not even on my bank app list of debit orders as I have never agreed to it.