Takealot: Two Empty Packages and Still No Refund

I've used Takealot for years and always trusted them. After this, I genuinely don't know if I can anymore.

I ordered a HIKSEMI 1TB SSD. The first package arrived with the SSD missing. I reported it, provided photos and went through the return process. Takealot sent a replacement.

**The replacement was empty too.**

I recorded the entire unboxing this time and provided the video. I was contacted, apologised to, and told the matter was being escalated and my refund was being processed.

Six days later, I'm still waiting. To make matters worse, the empty package I returned was just delivered back to me.

At this point it honestly feels like I'm being passed around in circles.

What concerns me almost as much is that the product is **still being sold on Takealot**, while my review warning other customers was rejected because their review rules don't allow me to discuss the seller, fulfilment or Takealot itself. So I can't even warn other customers about what happened while the exact same product remains available.

That's incredibly disappointing. I've re**** on Takealot's reviews for years when deciding what to buy. If customers can't warn each other about something like this, what exactly are those reviews supposed to tell us?

I don't want another apology. I don't want another replacement.

**I want my refund, and I want someone at Takealot to explain how this happened twice.**