Takealot turning into sh!£

Takealot service is regressing, I used to praise this ecommerce for impeccable service, even recommended it to friends and family, now unfortunately they are turning into sh!£, I ordered a BLACKVIEW 10inch tablet for my daughter who only visits me over the holidays, the tablet remains off and unused during her away time, she last used it in July 2023, and the tablet has been in the cabinet switched off for the entire period, now that my daughter is here we tried to switch it on nothing works even with the charger connected, takealot is refusing to allow a replacement even though the warranty is still valid, now I have completed changed my mind and decided for a refund, takealot is setting itself up for failure, Amazon is going to destroy your business if you keep this nonsense mistreatment up....I for one am sick of takealot, you have lost me as a future customer.