1 reviews | Active since Jan 2017
Takealot turned my husbands birthday present into a nightmare
<p>March 2016: Ordered a Fitbit from Takelalot. Received in working condicition. </p> <p> </p> <p>December 2016: Fitbit stopped working - would charge it fully and within a few hours it would be dead. </p> <p> </p> <p>Beginning of Decemebr 2016: Phoned Takealot to inform them of the issue and that I don't have the packaging anymore. They advised me that I could return it without the packaging for them to analyse. I therefore processed the return and included a note regarding the packaging and conversation with the support team) </p> <p> </p> <p>19 December 2016: Received an email from Takealot: </p> <p>"Thank you! The following return product has been received at the warehouse:<br />1 x Fitbit Charge HR - Black Large</p> <p> </p> <p>Our inspection process will be complete within <span style="text-decoration: underline;"><strong>1 to 3 business days</strong> </span>after which we will provide you with feedback on the outcome of your return. Refunds might take 1-2 business days to reflect in your account, and that all replacements are subject to availability."</p> <p> </p> <p>23 December: Hadn't heard anything (3 BUSINESS DAYS HAD PASSED), so sent a follow up email. </p> <p> </p> <p>27 December: Was responded to and asked for the packaging (even though in my return I included a not about the packaging) </p> <p> </p> <p>27 December: Responded to tell them AGAIN that I didn't have the packaging.</p> <p> </p> <p>1 January 2017: Followed up as hadn't heard anything back from them. </p> <p> </p> <p>4 January 2017: Followed up AGAIN. </p> <p> </p> <p>6 January: Got a reponse to say they would follow up with the courier????????????? (What on earth?)</p> <p> </p> <p>6 January: Phoned customer service - told me they'd escalate it and get back to me in 24 hours....</p> <p> </p> <p>9 Janaury: Followed up AGAIN as 24 hours came and went and still NOTHING </p> <p> </p> <p>10 January: Followed up AGAIN via email twice. Followed up with a phone call later in the day...guy said: I will escalate and send you an email to confirm. NO EMAIL EVER RECEIVED. NO FEEDBACK EVER RECEIVED. </p> <p> </p> <p>11 January: Resorted to Facebook...told me they'd escalate. Wait for this now....THEY ASKED ME FOR THE PACKAGING <span style="text-decoration: underline;"><strong>AGAIN. </strong></span></p> <p> </p> <p>I HAVE LOST HOPE. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>