Takealot - true to their name, takes but very little to deliver... DISGRACE

I have never experienced such disgraceful service. I ordered some tooth fairy books and a playmobile tooth fairy for my 5 year old daughter as she started loosing her teeth. On check-out I was informed that it would take 5-7 working days for delivery. Approx. a week later I received an email stating that there will yet be another delay in my order. The week I was suppose delivery of my goods I was informed that I am receiving a credit for all the goods. In an attempt to find clarity on why I was suddenly being credited I contacted the details as per their website, herewith a list of all the people I tried to get hold of and who were absolutely clueless as to what was going on: Austin Lategan, Bongisipho, Faheema Peters, Lesley-Anne Losper and Kelly Lazania Divine. To top it off, the books were eventually delivered - the one book looked like someone stood on it and it was dirty all over. I raised it with Takealot and they just said well send it back then (with a generic email of course). I then requested a manager to contact me. I received a mail from Melissa Roux on Sunday asking when she can contact me - I stated after 5 on Monday and to my surprise I am still waiting for her to call me. Your organization is an absolute mess.