takealot treats FNB customers poorly

i have been waiting since the 2nd July 2018 when i called takealot to enquire about my delivery. i was told i would recieve it on the 3rd July 2018. takelot never got back to me after failing to do so. i called them again in the 3rd to ask about my delivery and was told there was a problem at the airport which i why i never recieved anything yet but i was assured that i would recieve my delivery by the 4th July 2018. today is the 5th and i still have not recieved anything. i have made during this period 7 calls. 3 today the 5th of July 2018. each time i had to wait 8-10min before speaking to a consultant. i have wasted so much money calling in for something that should have been done long ago. how FNB can still do business with service providers that treat their (FNB) clients in this way is beyond me. i wonder even if FNB is aware that this is the treatment their clients are getting from takealot. i have been told since the 4th July that the driver has collected my delivery and is on his way, only to find out the depot is in parow and my delivery address is in the same area. call after call promises are made and till now nothing has been recieved. i will gladly be providing feedback tomorrow as to whether or not the card was delivered today or not. they stilll have till 5pm apparently, but if past behaviour predicts future behaviour i will not hold my breath even for and apology.