Takealot treats clients with absolute contempt and does not keep promises

Takealot cannot be trusted or believed when it comes to delivery. Since 21 January, the collection of a faulty item by the courier for replacement has been unilaterally changed NINE times and as at 11 February 2019 I am still no further than yet another idle promise of collection "tomorrow." This is a repeat of a previous delivery which was "rescheduled"EIGHT times. The courier blatantly lies about finding nobody at home. I am deaf and cannot be contacted by telephone, a fact of which Takealot is well aware, yet repeatedly the excuse is offered that I did not answer my telephone, therefore delivery cannot take place. Takealot and/or its couriers seem under the impression that clients have nothing better to do than await their "gracious favour" of delivery sometime before 17:00 (often does not arrive until 20:00) I find this contempt for clients astonishing in a highly competitive world and cannot help wondering if Takealot deems itself so big and powerful that they will indefinitely survive contemtpuous treatment of clients? Repeated requests for intervention by management have simply been ignored. Are they too busy, or to do they not care either? Is that the tone set for staff?