Takealot took my money and cancelled my order for no reason and with no correspondence!

This week, I ordered a a Coolaroo shade cloth from Takealot.com, paid with my eBucks (R1499), the order was processed, my ebucks deducted and a received the mail saying I would recieve it on Thursday 16 November. Order # ********** 6 Yesterday I realised my order had not arrived, and discovered that Takealot had cancelled my order - for some reason I cannot establish because they no longer have a phone line that one can call and one cannot email them - and the worst part is, there was not the courtesy of an email from them. How can any custome trust shopping from Takealot if this is what they do? This is the epitime of bad customer service! So now, R 1499 worth of eBucks hae been dedeucted from me and are in Takealot's pocket, and I do not have my shade cloth - and I can;t event talk to a customer consultant on their side! This is shocking!!!