1 reviews | Active since May 2022
Takealot took my money
I am writing to express my disappointment regarding an order I placed yesterday for a heater with next day delivery. I specifically paid extra for this service and was advised that the item would be delivered before 7pm today. It is now past the promised delivery time and I have still not received my order, nor have I received any communication regarding the delay. I paid additional fees for an expedited delivery service that has clearly not been met, which is extremely frustrating. Had I known the delivery would not arrive as promised, I would not have paid extra for this option. Please can you urgently advise: Where my order currently is When I can realistically expect delivery How Takealot intends to address the additional delivery fee paid for a service not rendered I would appreciate your urgent attention to this matter.
I specifically paid extra for next day delivery because I needed the item urgently, and according to your app, the heater was guaranteed to arrive before 7pm. I work from home, so there is absolutely no possibility that a delivery driver arrived at my property without me noticing. I would have definitely seen or heard someone at my gate or door.
Please bear in mind that I order from Takealot regularly and have never experienced such unacceptable service before.
After 7pm passed and my order still had not arrived, I became increasingly irritated. Shortly after 8pm, I emailed to advise that nothing had been delivered, only to be told that the driver was supposedly still on the way. I then sat waiting in my living room with my front door open for the delivery.
To make matters even worse, after 9pm I suddenly received an email stating that my order had been delivered and signed for. This is completely false. I never received my order, and I certainly never signed for anything.
I contacted Takealot again immediately, only to be told once more that the item had been delivered. At this point, I have no idea where my order is, and I am beyond frustrated that nobody can provide proof of who supposedly signed for the parcel.
This situation is completely unacceptable. I paid extra for a service that was not delivered, and now my order appears to be missing while your system falsely claims it was handed over to me.
I expect this matter to be investigated urgently and resolved immediately.
I specifically paid extra for next day delivery because I needed the item urgently, and according to your app, the heater was guaranteed to arrive before 7pm. I work from home, so there is absolutely no possibility that a delivery driver arrived at my property without me noticing. I would have definitely seen or heard someone at my gate or door.
Please bear in mind that I order from Takealot regularly and have never experienced such unacceptable service before.
After 7pm passed and my order still had not arrived, I became increasingly irritated. Shortly after 8pm, I emailed to advise that nothing had been delivered, only to be told that the driver was supposedly still on the way. I then sat waiting in my living room with my front door open for the delivery.
To make matters even worse, after 9pm I suddenly received an email stating that my order had been delivered and signed for. This is completely false. I never received my order, and I certainly never signed for anything.
I contacted Takealot again immediately, only to be told once more that the item had been delivered. At this point, I have no idea where my order is, and I am beyond frustrated that nobody can provide proof of who supposedly signed for the parcel.
This situation is completely unacceptable. I paid extra for a service that was not delivered, and now my order appears to be missing while your system falsely claims it was handed over to me.
I expect this matter to be investigated urgently and resolved immediately.