Takealot too big for its boots

On Monday I ordered 3 items from Takealot. Received 2 replies on Monday stating that 2 of the articles ordered were available for collection and that the other article would be available on Wednesday. In order to obviate unnecessary visits to the collection depot I decided to wait until Wednesday to collect all 3 articles. When I had not received a notification from Takealot by 15h00 on Wednesday I decided to initiate an enquiry. That is when the nightmare began. Takealot does not provide telephone numbers for queries. Use Google to obtain this information. If you do manage to get through, do not speak to "Grace". She cannot and will not try to assist you. When asked to transfer me to her supervisor the response was "he is not available". When asked to transfer me to her manager (1 of 3) she terminated my call. I eventually managed to obtain another number for Takealot and spoke to Samantha on the switchboard. She promised to forward my complaint to their "complaints supervisor" and that I would receive a response within an hour. 4 hours later I am still waiting. Takealot started with impeccable service. I have been a customer since their inception. Unfortunately they have let success go to their heads and have adopted the attitude "don't worry, it is only one customer and we have thousands more out there". Kalahari had the same attitude!!!

Until today I would have rated Takealot 5 stars. Unfortunately they have destroyed all my confidence in the business. Tony Armstrong (EXTREMELY disappointed customer) Cape Town